POPIA Policy

Uzenzele Holdings Privacy Policy and Consent for Use of Generative AI and Cloud Systems

  1. Introduction

Uzenzele Holdings (referred to as “Uzenzele,” “we,” or “us”) is committed to protecting your personal information and privacy. This policy explains how we collect, use, store, and protect personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). Additionally, it outlines the specific use of generative AI and cloud systems in our operations, applicable to all prospects and clients who have not entered into a separate consent form.

 

  1. Definitions
  • AI Tools: Refers to the collective use of Cloud-Based Data Analytics Tools and Generative AI.
  • Cloud Systems Data Analytics Tools: Software utilizing cloud computing infrastructure to process, analyze, and derive insights from data.
  • Generative AI: Artificial intelligence systems that can create text, images, code, or other forms of data.
  • Personal Information: Any information relating to an identifiable person as defined in POPIA including individuals and entities.
  • Process: Shall bear the meaning as defined in section 1 of POPIA.
  • Third Party: Any person, entity, or organization other than Uzenzele or the person whose personal information is being collected.

 

  1. Application of This Policy

This policy applies to all personal information collected or processed by Uzenzele, including data collected through our website, communications, and business activities. The policy is applicable to all prospects and clients who engage with Uzenzele, whether or not a specific consent form has been signed.

 

  1. Personal Information We Collect

We collect various types of personal information, including but not limited to:

  • Company name and industry
  • Contact details (e.g., email address, phone number, postal address)
  • Demographic information (e.g., age, gender, location)
  • Financial information
  • Log data (e.g., IP address, browser type, referring/exit pages)
  • Name, surname, and title
  • User preferences and interests
  • User-generated content (e.g., comments, reviews, messages)
  • Any other relevant information required for providing our services

 

  1. Collection of Third-Party Data

In some cases, we may collect personal information from third-party sources or publicly available sources to enhance our services or conduct business operations. This may include, but is not limited to:

  • Data obtained from social media platforms when you choose to interact with us or link your account.
  • Data obtained from service providers that assist us in improving our website’s functionality and user experience.

 

  1. Use of Personal Information

Your personal information may be used for the following purposes:

  • Analyzing website usage patterns, conducting research, and performing data analytics
  • Communicating with you regarding our services and offerings
  • Communicating with you regarding updates, newsletters, promotions, and other relevant information
  • Complying with legal and regulatory requirements
  • Conducting market research and analysis
  • Preventing fraud, enforcing legal obligations, and protecting our rights
  • Providing and improving our services
  • Providing and improving our website’s functionality, services, and user experience
  • Responding to your inquiries, comments, or requests
  • Training purposes to improve our services, systems, and AI tools
  • Any other relevant purpose required for providing our services

 

  1. Use of Generative AI and Cloud Systems

Uzenzele employs AI tools, generative AI, and cloud-based systems to enhance our service offerings, optimize business processes, and improve client outcomes. These technologies are utilized under strict security measures to ensure the confidentiality and integrity of your personal information.

 

  1. Consent for Use of Generative AI and AI Tools

By engaging with Uzenzele, you acknowledge and agree that we may use generative AI and cloud-based systems to process your personal information. This processing includes, but is not limited to, analyzing data, generating insights, optimizing our services, and training purposes to improve our AI tools and systems. These systems are governed by stringent security protocols to protect your information from unauthorized access or disclosure.

 

  1. Disclosure of Personal Information
  • Sharing with Third Parties: We may share personal information with third parties in the following circumstances:
    • With your consent or at your direction
    • When required by law, legal process, or government request
    • To service providers and vendors that assist us in operating our website and providing services (e.g., hosting, analytics, marketing, independent contractors, subcontractors, etc.)
    • In the event of a corporate transaction such as a merger, acquisition, or sale of assets where personal information may be transferred to a third party

Uzenzele may share your personal information with third-party service providers, including cloud service providers and AI technology partners, to assist in delivering our services. These providers are carefully selected and are required to maintain the confidentiality and security of your data.

  • Aggregated or De-identified Information: We may also share aggregated or de-identified information with third parties for various purposes, including but not limited to research, analytics, marketing, and improving our services. This information does not identify individual users.

 

  1. Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

 

  1. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law. When we no longer need personal information, we will securely dispose of it in accordance with applicable laws and regulations.

 

  1. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request the correction or deletion of your personal information
  • Object to the processing of your personal information under certain circumstances
  • Withdraw consent to the processing of your personal information, subject to legal and contractual restrictions

To exercise these rights or if you have any concerns about how we handle your personal information, please contact us using the information provided below.

 

  1. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version of this policy will be available on our website. Please review this policy regularly to stay informed about how we collect, use, and protect your personal information.

 

  1. Contact Information

If you have any questions, concerns, or requests regarding this POPIA Policy or our privacy practices, please contact us at:

Email: popia@uzenzele.com Phone: +27 12 346 5174

 

By using uzenzele.com, engaging with Uzenzele Holdings and/or utilising our services, you acknowledge that you have read and understood this POPIA Policy and agree to the collection, use, and disclosure of your personal information as described herein.

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      Privacy Preferences

      UZENZELE HOLDINGS (PTY) LIMITED WEBSITE PRIVACY POLICY This Privacy Policy provides the Company’s policies and procedures of for collecting, using, processing and disclosing your information. Users can access the Service through the Company’s website. This Privacy Policy governs the access of the Service, regardless of how it is accessed, and by using the Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy on these terms and conditions. All of the diferent forms of data, content, and information described below are collectively referred to as “Information”. 1. The Information We Collect and Store We may collect and store the following information when running the Service: Information Provided by You When you register on the Website, you are required to provide us with certain personal information, such as your name, phone number, billing information, email address and business postal addresses. Log Data When you use the Service, we automatically record information from your Device, its software, and your activity using the Services. This may include the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identifcation numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system confguration information, metadata concerning your Files, and other interactions with the Service. Cookies We may also use “cookies” to collect information and improve our Services. A cookie is a small data fle that we transfer to your Device. We may use “persistent cookies” to save your registration ID and login password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web trafc routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service. 2. How We Use Personal Information Personal Information In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our services and/or products and/or the website, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or ofer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications or update your Profle information. Analytics We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyse use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests. 3. Information Sharing and Disclosure Your Use We do not display your information to other users of the Service. You can review and revise your information at any time. We do not sell your Information to any third party. Service Providers, Business Partners and Others We may use certain trusted third-party companies and individuals to help us provide, analyse, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. Compliance with Laws and Law Enforcement Requests; Protection of the Company’s Rights We may disclose to third parties’ fles stored in your account and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary in order to: comply with a law, including the Act; protect the safety of any person from death or serious bodily injury; prevent fraud or abuse; or protect the Company’s property rights. Non-private or Non-Personal Information We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service. 4. Changing or Deleting Your Information If your personally identifable information changes, or if you no longer desire our service, you may update or delete it by sending the updated information or a request for information to be deleted to popia@uzenzele.com. In some cases we may retain copies of your information if required by law. For questions about your Personal Information on our Service, please contact us on popia@uzenzele.com. 5. Data Retention We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account. We may retain and use your information in order to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. 6. Security The security of your information is important to us. We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, contact us at +27 12 346 5174 7. Contacting Us If you have any questions about this Privacy Policy, please contact us at: Email: popia@uzenzele.com Phone: +27 12 346 5174 8. Compliance with the Act The whole of this Privacy Policy is subject to - and shall be interpreted in compliance with - the Act. 9. Changes to our Privacy Policy This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). And we may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

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